Terms

These terms cover two things: using this website, and working with me. They are written for businesses and organisations. If a proposal or agreement we have both accepted says something different, that document takes priority.

Who I am

JMBurdett Systems is a sole trader business run by Jack Burdett, based in Surrey, United Kingdom. I am not VAT registered, so no VAT is added to my prices.

Using this website

• This site describes what I do. It is general information, not advice. I keep it as accurate as I can, but I can't promise it is always complete or up to date.
• The enquiry examples on the home page are illustrations and are labelled as examples. The client quote is real and is used with the client's permission.
• The words, design and images on this site are mine unless stated otherwise. Please ask before copying them.
• Links to other sites, such as the booking page on Cal.com, are there for convenience. I am not responsible for what those sites contain or how they handle your data.
• How I handle personal data is set out in the privacy notice.

Working with me

What's included

Every piece of work starts with a written proposal or quote. It sets out what I will build or run, the price and any timings. Work outside it needs a new written agreement (email is fine) and may cost extra.

Paying

• Invoices are paid by bank transfer within 14 days of the invoice date.
• For a website build, a 50% deposit confirms the start date and the balance is due on launch day. I start work once the deposit arrives, and a site goes live once the balance is paid.
• If a balance is still unpaid 14 days after the agreed launch date, I may take the site offline until it is paid.
• Ongoing services are invoiced as set out in your proposal.

Ongoing services, and ending them

• Ongoing services, such as a Lead Assistant or website hosting and care, carry on until either of us ends them. There is no minimum term unless your proposal sets one.
• Either of us can end an ongoing service with 30 days' written notice. Email is fine.
• Either of us can end things straight away if the other seriously breaks these terms and does not put it right within 14 days of being asked.
• When a service ends, I switch it off at the end of the notice period. If you ask within 30 days of that, I will send you an export of your leads and any other data I hold for you. After that I delete it.

What I need from you

• Accurate information about your business, prices and services. The Lead Assistant answers from what you give it, so it is only as accurate as that information.
• Content you supply (text, photos, logos) that you have the right to use.
• The access I need to set things up, such as your domain settings, and replies to questions within a reasonable time. Delays on your side can move the timings.
• A privacy notice on your own website that tells your customers how their enquiries are handled. I can help you write it.

Revisions to a website

One round of revisions is included once you have seen the preview. A revision is a change to the existing design or content. New pages, or a substantial change of design after sign-off, are outside the original scope.

How the Lead Assistant works

• It writes its replies automatically, using AI models from the providers listed in my privacy notice, working from the information you give it and the rules we agree.
• It can make mistakes. It is set up to take enquiries and pass them to you, not to give professional advice, and nothing it says should be relied on as financial, legal or other professional advice.
• It depends on other companies' services for hosting, storage, email and AI. I fix problems as quickly as I reasonably can, but I can't promise it will never be interrupted.

Who owns what

• You own your domain name, the content you supply and your customers' data.
• I keep ownership of the code I write. Once a website is paid for in full, you get a non-exclusive licence to use its code, and you are free to move it to another host or developer at any time.
• The Lead Assistant, the lead dashboard and the tools behind them stay mine. You can use them for as long as you are paying for the service.

Your customers' data

When I run a system for you, you are the data controller for your customers' personal data and I am your data processor under UK GDPR Article 28. For that data, I will:

• use it only to provide the service, on your documented instructions (these terms, your proposal and anything else you ask of me in writing);
• make sure anyone who handles it is bound to keep it confidential;
• keep it secure with appropriate technical and organisational measures;
• use only the sub-processors listed in my privacy notice, and tell you before adding a new one so you can object;
• help you respond when your customers exercise their data protection rights, and help you meet your own security, breach and impact assessment obligations;
• tell you without undue delay if I become aware of a personal data breach affecting it;
• delete it or return it to you when the service ends, unless the law requires me to keep it;
• give you the information you need to show these obligations are met, and allow reasonable audits.

Where a provider processes data outside the UK, the transfer is covered by the safeguards described in the privacy notice.

Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.
• I am not liable for indirect or consequential losses, or for lost profits, revenue, business or goodwill.
• I am not liable for losses caused by outages or changes at the third-party services I rely on, or by your own actions, such as incorrect information given to the Lead Assistant.
• Otherwise, my total liability to you is limited to the fees you paid me in the 12 months before the claim arose.

Changes to these terms

I may update these terms, and the date at the top shows the current version. If a change matters for an existing client, I will tell you by email at least 30 days before it applies to you.

Law

These terms are governed by the laws of England and Wales, and the courts of England and Wales deal with any dispute.